Common questions and support documentation

• What's the portfolio URL I should share with others?
• Why am I receiving an "Access Denied" or similar message?
• Help! I can't access my account!
• How can I change my portfolio URL?
• How do I log in?
• On average, how long does it take to set up an account?
• How do I reset or change my password?
• Why haven't I received my password reset email?
• How do I confirm my email address?
• How do you change/reset the email address associated with a profile?

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• What are the correct dimensions for my profile background?
• How do I add a custom background image to my profile?
• How do I change my profile picture (avatar)?
• How do I change/edit my name on the portfolio page?
• Why isn't my Twitter/Facebook/LinkedIn/Flickr link working?
• Can I realign my profile paragraphs?
• Is it possible to add HTML to my biography?
• How do I delete the image background I uploaded?
• Can I add a profile picture (avatar)?

• How do I move a clipping or category?
• Why isn't my clipping PDF file or thumbnail image uploading?
• How many clippings can I add to my portfolio?
• How do I add an image to the clippings which are missing images?
• How do I add a new clipping?
• How do I delete clippings?
• How do I order clippings by date?
• How do I edit a clipping?
• Is there a way to write a description alongside an uploaded PDF file?
• How do I add a video or audio clipping?

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• How do I connect GoDaddy to my Clippings.me account?
• How can I activate a 'contact me' box on my portfolio?
• How do I connect Namecheap to my Clippings.me account?
• How do I connect Google Domains to my Clippings.me account?
• How do I forward my domain to my Clippings.me profile?
• How do I password-protect my portfolio?
• How can I track visits with Google Analytics?
• Why can't I access my custom domain without the 'www'?
• Can I stop search engines from listing my page?
• Can I change my default page title or meta description for SEO?

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• How do I cancel my account/delete my portfolio?
• How do I end my Clippings.me Premium subscription?
• How do I change my credit card?

• Why am I not appearing in the Clippings.me journalist directory?
• How to improve the SEO of your writing portfolio
• Can I directly post copy onto the website?
• Can I put my email in the biography?